General

About Financing Hub

• Where can I learn more about Bank Rakyat’s financing or specific details of my financing application with Bank Rakyat?
• Can I repay financing from Financing Hub using the BigPay Later App?
• How long does it take for my financing to be approved?
• Who can apply for this financing?
• What is Financing Hub?

About MyCTOS Report

• How to purchase MyCTOS Score Report?
• Why is my CTOS Score different from other credit scores?
• Why is my CTOS Score still low despite paying my bills on time?
• How can I improve my CTOS Score?
• Why is there no score in my report?
• How is CTOS Score calculated?

About ikhlas.com x BigPay: Zakat Payments

About AirAsia Move x BigPay: Asean Explorer Pass

• [Explorer Pass] Can I get the AirAsia MOVE: Asean Explorer Pass via BigPay although I'm not staying in Malaysia at the moment? 🎫
• [Explorer Pass] Can I order the AirAsia MOVE: Asean Explorer Pass on behalf of my family or friend via BigPay? 🎫
• [Explorer Pass] How to redeem my AirAsia MOVE: Asean Explorer Pass after purchasing via BigPay? 🎫
• [Explorer Pass] How to order the AirAsia MOVE: Asean Explorer Pass in full payment via BigPay? 🎫
• [Explorer Pass] How to order the AirAsia MOVE: Asean Explorer Pass on instalment via BigPay? 🎫
• [Explorer Pass] What is AirAsia MOVE: Asean Explorer Pass Subscription? 🎫

About AirAsia MOVE x BigPay

• [AirAsia MOVE x BigPay] Why I didn't receive push notification to authorise my BigPay Wallet transaction?
• [AirAsia MOVE x BigPay] What is the benefit of linking my BigPay account on AirAsia MOVE?
• [AirAsia MOVE x BigPay] What are the services on AirAsia MOVE that I could use my linked account to perform a payment?
• [AirAsia MOVE x BigPay] How do I link my BigPay account on AirAsia MOVE?
• [AirAsia MOVE x BigPay] How do I topup my BigPay account from AirAsia MOVE?
• [AirAsia MOVE x BigPay] What should I do if I have added my BigPay card details as a checkout card on AirAsia MOVE? 💳

About Statement

• [Statement] How do I obtain a monthly statement for my transaction?

About Insurance

About In-app Bill Payments & Prepaid Topup

• [Prepaid Top up] How do I perform a phone number prepaid top up?

About Cashback Rewards

• [Cashback] How Do I Get a Cashback Reward? 💰
• [Cashback] How Do I Use My Cashback Reward?

About Friends' Transfer

• [Friends] How do I request a transfer from another BigPay user?
• [Friends] How do I perform a transfer to another BigPay user?
• [Friends] Why I can't perform a transfer or receive a transfer from another BigPay user?

About Auto Top Up

• [Top Up] Why is my auto top-up disabled automatically?
• [Auto Top Up] How do I update the card details for my auto top up feature? 💳
• [Auto Top Up] Can I deactivate the auto top up feature on my BigPay account? 💡

About AirAsia Points (Big Points)

• [AirAsia Points] Is this QR transaction eligible for points?
• [AirAsia Points] Why my points are reducing?
• [AirAsia Points] My points in the BigPay app is not showing in AirAsia Portal 🔤
• [AirAsia Points] I have changed my loyalty account details, how do I update it? 🔤
• [Points] airasia Points - How to Link/Unlink? 🔗
• [Feature] How to redeem my airasia points? ✨

About Virtual Cards

• [Card] What are the differences between my blue physical card and virtual white card? 💳
• [Virtual card] What is a Virtual Card? 💳
• [Virtual Card] How Do I Get a Virtual Card? 💳
• [Virtual Card] Can I delete my virtual card? 💳

About Passcode Reset & Card's Pin Setting

• [Passcode] My App is Circling for a Long Time When I Tried to Reset the Passcode ⏳
• [Passcode] I Forgot My App Passcode, Can I Reset it? 🔓
• [Pin] I Forgot My PIN for Transactions, Can I Reset It? 💳

About Limits

• [Account] What Are My BigPay Account Limits? 📲

About Split Bill

• [Split Bill] How do I initiate a split bill with another BigPay account? 💸

About Stashes

• [Stashes] Can I create more than 1 Stashes with BigPay? 🏦
• [Stashes] What is my limit to store in my BigPay's Stashes? 🏦
• [Stashes] Do I get interest for my saving in BigPay Stashes? 🏦
• [Stashes] How to perform a withdrawal from my BigPay's Stashes 🏦
• [Stashes] How to top-up my BigPay's Stashes? 🏦
• [Stashes] How to create my BigPay Stashes? 🏦