To better protect our customers financially, we require you to re-authenticate your saved payment method after a period of time.
Auto top up will be disabled, when any of the following 3 has hit:
- 90 days have passed since the last authentication.
- Auto top up has triggered 4 times. Before the 5th auto top up happens, one must re-authenticate.
- The sum is reaching RM5,000.00.
Wondering how to set up the auto top-up once again? Check this article: [Top Up] How do I setup auto top-up feature in my BigPay app? ✍
Gentle reminder from us:
Unfortunately, we no longer support top-ups from non-Malaysian international debit card. With the economy not bouncing back as fast as it used to be, it has become a lot more expensive to sustain the process fee for your overseas debit card top up(Eff. 19/9/2022).You may kindly use an alternative top-up source on the auto top-up such as
- Local Debit Card
- Local or International Credit Card - Top up fee applies
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.