We're sorry you're having this issue. If your app is stuck like the picture below:
You would need to reach out to our live agents regarding this issue. Kindly let them know of this error message and for a faster assistance, please provide us with these information:
i) Your phone brand and model.
ii) If you have ever changed your phone number.
iii) If anyone else has ever logged in to their BigPay account using your device before.
Our live agents will assist you with this issue and will email you with any further updates 📧
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.