My Transactions

About Pre-Authorized Transactions

• [Transaction] Pre-Authorization Hold (Petrol/Parking) ⛽

About Fee and Charges

• [Fee and charges] What is Credit card topup fee
• [Fee and charges] What is Cross Border Transaction Fee?
• [Announcement] An update on fee and charges (August 2023)
• [Fees & Charges] Is there any fee if I use my BigPay card for international transactions? 💵
• [Fees & Charges] Are there any fees if my account is inactive? 💵
• [Transaction] What is the fee if I'm using my BigPay card for ATM withdrawals? 🧾

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About Unauthorized Transaction

• [Transaction] Help! I have cancelled my subscription but my card was still charged 🧾
• [Transaction] Help! I have not authorized this amount to this merchant 🧾
• [Transaction] Help! I don't recognize this merchant 🧾

About ATM Transactions

• [ATM] What is my limit for ATM withdrawals? 🏧
• [ATM] The ATM machine did not disperse the cash I withdrew 🏧

About Transaction Refunds

• [Transaction] I have not received my goods or services from the merchant 🧾
• [Transactions] Is the amount credited in my account with a Released/Reversed status? 🧾
• [Transaction] Where is My Refund? 🔎

About Transaction Status

• [Card] Things you should know about using your BigPay card in AirAsia flights.
• [Transaction] My payment was not successful with the merchant but the amount has been deducted 🧾
• [Transaction] What does a "Released"/"Reversed" Transaction mean? 👀
• [Transaction] What does a "Settled" Transaction mean? 🤔
• [Transaction] What does a "Pending" Transaction mean? 🤔