My Account

About Change of Details

• [Account] How to update my phone number? 📞
• [Account] How to update my shipping address? 🏠

About Top Up

• [Transfer] Why I have to complete top up of RM1.00 with my local bank?
• [Top Up] My cash top-up from 7-eleven is not credited 💰
• [Top Up] The top-up from my bank transfer is not credited 🏦
• [Top Up] The top-up from my DuitNow transaction is not credited 🏦
• [Top Up] The top-up from my credit card is not credited 💳
• [Top Up] The top-up from my debit card is not credited 💳

See all 15 articles

About Account Blocked

• [Blocked Account] Why is my account blocked and how should I unblock it? 🔐

About Login

• [Login] How do I login if I forgot my passcode?
• [Login] How do I login using OTP link? 📲
• [Account] Common Login Issues and Troubleshooting 📲
• [Account] How to Troubleshoot Login SMS (OTP) Issues? 📲

About Sign Up

• [Card] How to apply for a physical blue card as a new user? 💳
• [Card] Things you should know about using your BigPay card overseas.
• [Account] Why should I make an initial top-up of RM20? 🤔
• [Registration] How long do I need to wait for my account to be verified? 👀
• [Registration] How do I register with BigPay? 📝
• [Account] Why can't I sign up for an account?

See all 11 articles

About Account Cancellation

• [Cancellation] What happens to my balance after account cancellation? 📲
• [Cancellation] How do I cancel my account? ✍
• [Account] Can I re-register after cancelling my account? 🤔