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Melayu (Malaysia)
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  2. My Account

My Account

Information about Account Creation, Cancellation, Amendment and Top-Up made.

About Change of Details

  • [Account] How to update my phone number? 📞
  • [Account] How to update my shipping address? 🏠

About Top Up

  • [Top Up] My cash top-up from 7-eleven is not credited 💰
  • [Top Up] The top-up from my bank transfer is not credited 🏦
  • [Top Up] The top-up from my DuitNow transaction is not credited 🏦
  • [Top Up] The top-up from my credit card is not credited 💳
  • [Top Up] The top-up from my debit card is not credited 💳
  • [Top Up] Are there any top up limits? 💰
See all 14 articles

About Account Blocked

  • [Blocked Account] Why is my account blocked and how should I unblock it? 🔐

About Login

  • [Login] How do I login if I forgot my passcode?
  • [Login] How do I login using OTP link? 📲
  • [Account] Common Login Issues and Troubleshooting 📲
  • [Account] How to Troubleshoot Login SMS (OTP) Issues? 📲

About Sign Up

  • [Account] Why should I make an initial top-up of RM20? 🤔
  • [Registration] How long do I need to wait for my account to be verified? 👀
  • [Registration] How do I register with BigPay? 📝
  • [Account] Why can't I sign up for an account?
  • [Account] Why Should I Apply for a BigPay Account? 👀
  • [Account] Why did my verification fail?
See all 9 articles

About Account Cancellation

  • [Cancellation] What happens to my balance after account cancellation? 📲
  • [Cancellation] How do I cancel my account? ✍
  • [Account] Can I re-register after cancelling my account? 🤔
BigPay Malaysia Support
Melayu (Malaysia)