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Loan Application Update
Once you have applied for the loan in the BigPay app, it should take about 1 working days to receive the result. If you have not received an update after 1 working day, you may kindly check your registered email address. Our dedicated team might have sent you an email to request for additional documents.
If you haven’t received an email about your loan application, check your spam folder to make sure it didn’t end up there by accident. Don’t forget to mark the email as safe so that future emails from firstname.lastname@example.org are sent to your main inbox. You will get a notification via the app or via your registered email regarding the status of your application 📧
You can also email us to check on your loan application status. Send it across to email@example.com with the subject line “Loan Application”. Or, you may also connect with us directly over the live chat within the BigPay app.
In case your loan is rejected, please kindly try again to apply after 180 days. Thank you for being interested in our lending product!