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We are sorry that your top-up has not been credited in your BigPay account yet.
There might be a delay in processing your top-up with our partner. You may kindly keep your top-up receipt and monitor your account balance for the next 1 hour if there is a top-up credited into your BigPay account.
We would love to further assist you if the amount is still not credited after 1 hour. Kindly tap on the button "I still need help" in the chat and further share us the following details to our agent:
- Amount of top-up made
- Date and time of the top-up
- Receipt from 7-eleven
The details provided would allow us to be able to assist you better.