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We are sorry that your top-up has not been credited in your BigPay account yet.
There might be a delay in processing your top-up with our partner. You may kindly keep your top-up receipt and monitor your account balance for the next 1 hour if there is a top-up credited into your BigPay account.
We would love to further assist you if the amount is still not credited after 1 hour. Kindly tap on the button "I still need help" in the chat and further share us the following details to our agent:
- Amount of top-up made
- Date and time of the top-up
- Receipt from 7-eleven
The details provided would allow us to be able to assist you better.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.