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We are sorry that your top-up has not been credited in your BigPay account yet.
There might be a delay in processing your top-up from the credit card due to high volume request. You may kindly keep your account balance monitored for the next 30 minutes if there is a top-up credited into your BigPay account.
We would love to further assist you if the amount is still not credited after 30 minutes. Kindly tap on the button "I still need help" in the chat and further share us the following details to our agent:
- Amount of top-up made
- Date and time of the top-up
- Proof of deduction in the bank account (if available)
The details provided would allow us to assist you better in checking the missing top-up. Once we receive your report, you will be receiving an update from us in 1-2 working days.
Meanwhile, we would like to take this chance to apologies for any inconvenience caused.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.