Facing an account blocked issue? Not to worry, we're here to assist! 🙏
1. Recovery code
If this is the error message you see in your app, it means all you need to do is:
1) Chat with our agents
2) Perform verification
3) Receive recovery code in email in the form of ALPHABETS
4) Click on "Enter Recovery Code" > enter the ALPHABETS
Kindly make sure that your app is updated to the latest version before trying to enter the recovery code. This recovery code would only be valid for 24 hour, so do ask our team for a new one if you missed the first one.
2. Your card is blocked
If this is the error message you see in your app, it means all you need to do is to
1. Tap on the 'X' button
2. Activate your BigPay card with the steps in this article: [Card] How Do I Activate My BigPay Card? 💳
3. Blocked due to suspicious activities
If you received this error message once you are logged it, it could be that there was something unusual in your account and therefore, your account was blocked.
Kindly search in your registered email for "BigPay" and there should be an email sent to you regarding this issue. Once you've replied the email with all the relevant information, our team will review it and unblock your account for you 🔐
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.