Thank you for utilizing our international bank transfer feature to UnionPay😊
Your bank transfer was processed and to arrive in 5 minutes or up to 1 working day
If you are seeing a "Pending" status - it means your transfer request has been received and being processed for the recipient on crediting or a initiate refund if the details is invalid
The status in your BigPay app would be updated from 'Pending' to 'Delivered' in 1 day after the crediting process has been completed.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.