If you find a charge in your BigPay app that you don't recognise, do not worry - we're here to help on the following situations:
It might be a subscription that was not cancelled:
Based on the transaction name, perhaps you could recall if it is a subscription with the merchant that was made to your BigPay card.
If it is indeed a subscription and you no longer enjoy the service with the merchant, you may kindly reach out to the merchant's customer service agent to ask them to remove your payment details for a refund.
No worries if there is no satisfactory answer replied by the merchant, just let us know and we will be glad to further assist.
This is not the amount I agreed to pay:
The transaction amount charged into your BigPay account is as provided by the merchant.
If you have not agreed with the amount, kindly chat with us and we would be glad to further provide the necessary transaction details to assist you to clarify this payment with the merchant.
No worries if there is no satisfactory answer replied by the merchant, just let us know and we will be glad to further assist.
Nope! I don't recognize this merchant and the amount deducted:
Straight away, freeze your card and reach out to our live agents, and we will report this to our relevant team to further assist you
Kindly fill up the dispute form below if your balance is impacted:
(You may kindly summarise the date & amount if there is more than 5 transactions charged from the same merchant)
We understood how concerning it might be to see an unrecognize transaction, email us at support.my@bigpayme.com and we are ready to help you to begin a chargeback process.