We're truly sorry for this issue 🙏
However, please do not panic; we'll try our best to assist you. If you noticed the status is in "settled", kindly fill up the dispute form in this article and reach out to our live agents via in-app chat.
Once we receive your dispute form, our relevant team will look into this further for you.
We will email you as soon as we have an update from our team 📧
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.