Not sure if your transfer is successful?
Your local bank transfer was processed as the following schedule:
- Transfer made before 2 PM MYT: To arrive by the end (11:59 PM) of the same working day
- Transfer made after 2 PM MYT: To arrive by the end (11:59 PM) of the next working day
After performing the transfer, kindly advise the recipient or look out in the bank statement after the process time above for the following transaction name on the particular transfer made: Tranglo Sdn. Bhd GA************ instead of BigPay Sdn Bhd.
The status in your BigPay app would be updated from 'Pending' to 'Delivered' in 3 working days after the crediting process has been completed.
Hence, our reminder is to always check the bank account's balance to know if the credit is in, despite BigPay's status showing 'Pending', but be assured that the funds have been credited into the recipient's account.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.