We're so sorry to hear that you'd like to cancel your account with us 😔
We'd like to let you know that even if you do not use your BigPay account, there are absolutely no fees at all to maintain the account. It's completely free! 🙏
Here are some other features of BigPay to look through before deciding to cancel your account:
1) If you're planning to travel abroad, you'll save lots of money on exchange rates and buying AirAsia flights as we've got a very competitive rate.
2) You can freeze and unfreeze your card, anytime, to make sure your account is safe and secure.
3) We offer exclusive deals and promotions for our BigPay users - be sure to look at our "Rewards" tab in Settings.
4) We always have an ongoing RM5 referral program, where if you refer your friends with your referral code, you will get RM5 in your BigPay account, and your friend will get RM5 cashback in their account!
In case you still want to cancel the account, we'd be sad to see you go. 😔
Wondering what happen to your account balance upon account cancellation, check this article for more information: [Cancellation] What happens to my balance after account cancellation? 📲
Please do chat with our live agents about cancelling your account, and we will assist you with this.