Welcome to the BigPay fam. 💙
If you've submitted your documents and currently at this page where it says: 
Kindly allow our team up to 48 hours to look through your documents.
Once you are verified, you can proceed to topping up to your BigPay account and using your BigPay card 💳
Let our live chat agents know if you need further assistance! Just tap on the support icon on the top right corner. 🙏