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Just made a payment at the self-service petrol pump? You may have noticed a RM200 payment from your BigPay account.
Here's an example of a payment made at a self-service petrol pump:
Don't worry! The "deduction" is actually a temporary pre-authorization hold. In approximately 3 to 4 days, the RM200 will be reversed back into your account and the actual amount used will be charged.
Similarly, some parking payments may have a pre-authorization hold. The pre-authorization amount should be reversed back in around 3-4 days as well.
If it has been more than 4 days, and you have not received a refund, kindly reach out to our live agents via in-app chat and we will assist you there 😉