Thank you for exploring our DuitNow feature and we hope you have enjoyed using it. 😊
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In this article, we will be sharing with you the steps if you wish to:
- temporarily stop receiving transfers via DuitNow ID
OR - completely terminate the feature of DuitNow
If you wish to temporarily stop receiving transfers via DuitNow ID
-
After performing a login, tap on the top left circle to access 'Setting' and select 'DuitNow'
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- To temporarily stop receiving transfers via DuitNow or to make the status inactive, kindly tap on the green button.
- Proceed by keying in the 6 digit OTPs to complete the verification process.
- The app would lead you to a greyed-out button to indicate that the feature is inactive.
If you wish to completely terminate the feature of DuitNow:Â
- To completely terminate the DuitNow account, kindly tap on the "Cancel DuitNow ID"Â button after ensuring the BigPay DuitNow ID status is the same as the below:Â
- Kindly proceed tapping the "Confirm" button on the pop-out message.Â
- Proceed by keying in the 6 digit OTPs to complete the verification process.
- The app would lead you to the next screen of "successful" message to indicate the de-registration has been completed.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.