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Oh no! We are terribly sorry to hear that your verification with us has failed. You should now be seeing this screen in your BigPay app:
On this screen, you will see the reasons of why we could not verify your documents. We will be sending a copy of the rejection reason to your registered email address as well. Kindly make the necessary changes to allow your next verification to go through.
Here are some tips to ensure the identity verification goes smoothly:
- Ensure that the image is not blurry or dark.
- Switching off the flash will reduce image glare.
- Ensure that the information provided at sign up matches the government issued photo ID uploaded.
- The image includes all four corners of the IC/Passport.
- The video should only has you in it and no one else on the screen.
We are excited to have you onboarded!
Facing a verification issue and need further assistance? Please chat with us by tapping the chat icon available on top right of the phone number entry page or the passcode entry page and we are ready to assist you further.