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Thank you for your interest of applying a BigPay account and here's the step-by-step to have your account verified.
1st Stage: Passport submission
Step 1: You should be noticing the following screen in your BigPay app. Kindly select the button of passport to begin the process.
Step 2: Kindly take a photo of the passport details page and tap continue.
Reminder: Take the photo with your actual Passport instead of a scanned/digital copy.
2nd Stage: Selfie
You should be noticing the following screen for a selfie taking.
Kindly take a photo after ensuring only you are visible in the section and your face is fully visible.
Reminder: If you are wearing any mask, kindly remove it before taking the photo.
3rd Stage: Video Taking
You should be noticing the following screen for a video taking.
Step 1: Kindly ensure that you have perform the following in the video:
- Follow the instruction on the screen to look left/right.
- Read out the 3 numbers on the screen.
Step 2: Tap on the button "Submit Video" to upload your video for our review.
Once all the three stage has been completed, your should be receiving the message that "Verification in progress" and the result should be updated instantly or within 48 hours after your document submission.
We are excited to have you onboarded! 💙
Facing a verification issue? Please chat with us by tapping the chat icon available on top right of the phone number entry page or the passcode entry page and we are ready to assist you further.