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Account low in balance? You may use a credit card issued by Visa or Mastercard to perform the top-up with a monthly limit of RM10,000. Here's the A-Z to perform a top-up for your BigPay account:
Step 1: After performing a login, tap on the "+" button in the home screen.
Step 2: Key in the amount you wished to top-up and tap "Next" to proceed.
Step 3: Select the saved credit card details or proceed with entering a new card details via "Credit card".
Step 4: Key in the credit card details including Card Number, Expiry Date, and CVC/ CVV.
The top-up fee would be displayed on the next screen and you may kindly select 'Confirm' to proceed.
Step 5: Proceed with keying the OTP received and tap "ok" to validate the top-up request.
Step 6: You should see the following screen with "Good to go!" for successful top-ups.
P.s.: If you notice the balance is not reflected, kindly close the app and refresh it - the balance should be updated accordingly!
Reminder: We do not support top-up from other card issuers (example: American Express, JCB) yet. Meanwhile, your credit card top-up will be charged with the top up fee, aligned with this article: [Fee and charges] What is Credit card topup fee
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.