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Account low in balance? You may use a local debit card issued by Visa or Mastercard to perform the top-up and here's the A-Z to perform a top-up for your BigPay account:
Step 1: After performing a login, tap on the "+" button in the home screen.
Step 2: Key in the amount you wished to top-up and tap "Next" to proceed.
Step 3: Select the saved debit card details or proceed with entering a new card details via "ATM/Debit card".
Step 4: Key in the debit card details including Card Number, Expiry Date, and CVC/ CVV.
Step 5: Proceed with keying the OTP received and tap "Okay" to validate the top-up request.
Step 6: You should be seeing the following screen with "Good to go!" for successful top-ups.
P.s.: If you noticed the balance is not reflected, kindly close the app and refresh it - the balance should be updated accordingly!
Gentle reminder from us on your debit card top-up:
- We do not support top-up from other card issuers (example: American Express, JCB) yet.
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Unfortunately, we no longer support top-ups from non-Malaysian international debit card. With the economy not bouncing back as fast as it used to be, it has become a lot more expensive to sustain the process fee for your overseas debit card top up (Eff. 19/9/2022). You may kindly use an alternative top-up method such as
1. DuitNow transfer
2. Local Bank transfer
3. Local Debit Card
4. Local or International Credit Card
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.