As part of our continued commitment to keep your account safe and secure, we'll be imposing a 6-hour cooling-off period when you receive incoming funds.
Once you have received a DuitNow transfer or top-up via bank account, these transactions will be available to you for the next 6 hours:
- Payments using the BigPay Card
- International Transfers
- DuitNow QR Payment to Merchant: Locally or Overseas
- BigPay in-app payment/ purchases: Insurance, Bill & Prepaid Payments, Asean Pass, Zakat
- Payments on AirAsia MOVE
- Friends
- Alipay+ Payments
You will not be able to perform the following transactions during this cooling period:
- DuitNow transfer
- Local Bank Transfer
Don't worry, we'll inform you once the cooling-off period is completed so that you can use your balance for other types of transactions: DuitNow transfer & Local Bank Transfer
Here's an example which might help to address any confusion on this cooling period:
You have an initial account balance of RM200 and received an RM50 Duitnow transfer. Here is what takes place upon receiving the Duitnow transfer:
1. Your account will now go through a 6-hour cooling period.
2. You may use your account balance of RM250 for any payment from the list above.
3. You may not perform any duitnow transfer or local bank transfer for your balance of RM250 during this 6-hours cooling period.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.