Thank you for purchasing lifestyle insurance via your BigPay app. This article will provide you with the necessary information on post-purchases of the insurance.
Here are some common enquiries that you might be wondering about after getting the lifestyle insurance:
Q: Can the policy be cancelled or refunded?
A: You may contact Allianz Customer Service Centre at 1 300 22 5542 or email: customer.service@allianz.com.my to cancel your policy. Terms and conditions will apply.
Q: How do I submit a claim?
A: You can login to https://senangpks.com.my/policy_management with the login details sent to your email to make claims.
You are advised to submit a claim (if any) to Allianz as soon as possible which ideally within 48 hours of incident date.
Q: How to update or change my policy details?
A: It is important that you inform Allianz of any changes in your contact and personal details to ensure that all correspondence reach you in a timely manner.
You may edit your contact details on the Senang portal, or for personal and beneficiary details, kindly contact Allianz customer service.