Thank you for purchasing travel insurance via your BigPay app. This article will provide you with the necessary information on post-purchases of the insurance.
Here are some common enquiries that you might be wondering about after getting the travel insurance:
Q: What do I need to do if there are changes to my contact details or trip information?
A: You may contact the insurer Tune Protect via email at hello.my@tuneprotect.com for any changes to the policy purchased.
Q: How do I submit a claim?
You can download the Claim Submission Form here.
Kindly fill up all necessary details and send the completed form together with the required supporting documents to pahealth.claims@tuneprotect.com
Please submit your claim within 30 days of you becoming aware of an incident or loss leading to a claim.
This guide would be useful as a reference during your process of filling up the submission form.
Q: Can the policy be cancelled or refunded?
A: Unfortunately for BigPay TravelEasy the premium paid is non-refundable unless under special circumstances. Please refer to the Policy Wording.
Q: Who should I contact should I have an emergency during my trip?
For any emergency matters, please contact Tune Protect:
Worldwide Travel 24/7 Emergency Assistance
Tel No.: +603 2302 0033
(Family package will be launched in the near future)