Thank you for exploring the purchase of travel insurance, TravelEasy via your BigPay app.
Do you know you can buy this travel insurance even if you are not traveling with AirAsia flights? TravelEasy covers you no matter which airline you're travelling with.
About the insurance:
Tune Protect underwrites this travel insurance with two coverage of travel insurance you could purchase directly via your BigPay app for yourself:
COVID-19-related benefits are only available when you purchase the Covid Lite Plan.
Both plans provide you coverage for a maximum of 180 consecutive days.
Here is some additional information we think you should know before purchasing the insurance:
1. All BigPay users are eligible to purchase this insurance as long as you meet the age limits (between 18 to 80 years old) for the purchase.
2. You can purchase BigPay TravelEasy as early as 90 days prior to your travel date.
Pro Tip: You'll get an Early Bird Discount if you buy the CovidLite plan via the BigPay app at least 30 days before your departure date!
3. The departure of your trip must be from Malaysia.
4. If you are travelling to multiple countries within the same trip, you can be covered under one policy. Simply enter the furthest country that you will be visiting to get your plan quotation.
How will I know if my purchase is successful?
To confirm your purchase is successful, kindly check that:
1. You have received the purchase confirmation email from Tune Protect at the provided email address during purchase. You should receive the confirmation email within one day of purchase. Do also check your spam folder if you have yet to receive the email.
2. The Certificate of Insurance, including the policy number, is included in the purchase confirmation email, and all personal information is correct. If you do not receive the purchase confirmation email after 1 day of purchase, kindly contact Tune Protect.
For any further queries about the details of coverage or confirmation email, you may contact:
Travel Easy Support
Phone number: 1800 88 5753
Operating time: Mon - Thu (9AM - 5PM) / Fri (9AM - 4:30PM)
(Family package will be launched in the near future)