We are sorry to hear about this payment experience you have gone through.
If you have performed a payment via the linked BigPay account but the payment or booking was not successful, you should receive a refund in 14 working days. Kindly reach out to us if the amount still not credited within the stipulated timeframe.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.