We have a piece of great news to share!
You may now use your BigPay card to spend while flying with AirAsia!
*Available for any AirAsia AK flights.
Do I need to perform any payment activation to enjoy this payment service?
Nope, there isn't any activation required, as the BigPay card automatically supports your transaction on flight.
How do I authorize my in-flight transactions?
The flight attendee will present a device which is NFC powered and tap your physical card. Next, you will be required to sign onto the device when prompted.
Will I instantly see the transaction in my BigPay app?
Your card information will be stored on the device during the flight.
Once we receive the payment request upon landing, you will notice the charge on your BigPay app with the transaction name 'AirAsia'.
What will happen if I don't have sufficient balance during the transaction?
If there is insufficient balance, we will attempt to charge the card periodically until a successful charge is made.
Is there any limitation on products that I could use my BigPay card on?
Nope! You may use your BigPay card for any in-flight food or merchandise purchases as per usual card transaction limit.
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.