If you have initiated a transfer using our service of DuitNow QR, DuitNow ID transfer or DuitNow instant transfer to Citibank, the following message will appear:
We are truly sorry for any inconvenience caused by a technical error while submitting the transfer request to Citibank. Rest assured that our dedicated team is working to rectify this with Citibank, as we hope to be able to provide the service soon.
Once the issue is rectified, we shall keep you updated the soonest we could.
Alternatively, you may consider using our 'Local Bank Transfer' under the 'Explore' section service at the moment, and this will be the article as the reference on the processing time: [Local Bank Transfer] How long does it take for my transfer to reach the recipient?
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.