With the status of ‘Pending’, it looks like there is a technical error for the merchant to process your QR payment. We are truly sorry about it!
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In this circumstance, 2 outcomes could happen:
1. The money to be refunded to your BigPay by the merchant after 24 hours, or;
2. The payment will be processed by the merchant and succeed the transaction.
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Considering you might be at the storefront, please consider paying again with your BigPay Visa card (if available) or any other debit/credit card if the cashier deems to have not received the payment.
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IMPORTANT: Please keep the payment receipt, in case a double payment is made!
If you need any assistance, kindly chat with us by tapping the circle on the top left of 'Home'> Get Help> Chat with us, and we are ready to assist you further.